Our policy is simple and clear — and we do what makes you happy as long as conditions are met.
5 Days
From delivery, you have the right to return or exchange
Exchange First
We try to exchange before refunding — if another size or color works for you
Full Refund
If there's no suitable alternative — we'll return your full payment
✓ We Accept
✕ We Don't Accept
Contact Us
Send us a photo of the item with your order number via WhatsApp or email (support@aurawearr.com). We'll confirm within 2 hours if the return is accepted.
Handover the Item
We will send a courier representative to pick up the item directly from your address.
Inspection & Confirmation
After receipt, we inspect the item within 24 business hours and send you confirmation.
Exchange or Refund
Exchange: we ship the new piece immediately. Refund: processed within 2–5 business days.
Who Pays Return Shipping?
Defective item from us?
← We cover everything.
Want to exchange size or color?
← Return shipping is on you.
That's fair — and we're upfront about it so there are no surprises.
Received a defective item?
Take a clear photo of the defect and send it with your order number via WhatsApp. We'll confirm within 2 hours and replace it at our cost, no hassle.
Send us a photo of the defect ←