Talk to Us — We're Here

Whether you have a question about your order, need size advice, or want to share feedback — we reply fast.

⚡ Average WhatsApp response time: under 2 hours — Saturday to Thursday, 10am–10pm

+201131418364

We reply within 2 hours to any question. The fastest way to reach us.

No need for formal messages — chat with us casually

Instagram

@aura.fashioneg

DM us for quick questions or check out our latest drops.

We usually reply to DMs the same day

Facebook

AURA Egypt

TikTok

@aura.fashioneg

See how we work behind the scenes.

Email — General

hello@aurawearr.com

For general communication and business inquiries.

We reply within 24 business hours

Email — Support

support@aurawearr.com

For customer service, complaints, and returns.

We reply within 24 business hours

Email — Orders

orders@aurawearr.com

For tracking your order or replacement updates.

We reply within 24 business hours

Working Hours

Saturday – Thursday: 10:00 AM — 10:00 PM

Friday: we reply when we can — may be slightly delayed

Public holidays: we post a notice if we're unavailable

Many questions are covered on the FAQ page — you might find your answer immediately without waiting.